Published: Mon, September 10, 2018
Finance | By Jaime Brady

British Airways apologises after data breach

British Airways apologises after data breach

From August 21st to September 5th, personal and financial details of travelers who made a reservation through the company's website and its application were undercover.

He said any customers who lose out financially will be compensated by the airline.

BA said it is in the process of contacting all affected customers.

The data watchdog has said it would be making inquiries into the incident.

The cybercriminals stole customer data British Airways website and mobile apps.

The airline is advising those customers to contact their bank or card provider and follow their advice.

He said around 380,000 card payments were compromised, with hackers obtaining names, street and email addresses, credit card numbers, expiry dates and security codes - sufficient information to steal from accounts. "We take the protection of our customers' data very seriously".

The airline promised to reimburse any financial losses suffered by customers directly because of the theft of this data.

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The airline has notified police and relevant authorities.

Cruz told the BBC's "Today" programme that the data breach was a "sophisticated, malicious criminal attack". "We discovered that something had happened, and immediately we began to work", he said.

It was unclear how many people were affected.

It said customers due to travel could check in online as normal as the incident had been resolved.

British Airways experienced an IT-related crisis in May previous year when roughly 75,000 passengers were stranded after the airline cancelled more than 700 flights over three days because of system problems.

"We are deeply sorry for the disruption that this criminal activity has caused", the airline said.

Consumer advice website MoneySavingExpert says customers should monitor bank and credit card statements closely for signs of possible fraudulent activity.

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